Job Description
Join our dynamic team at Customer Connect Solutions! We're urgently hiring motivated Call Center Representatives in Tampa, FL with immediate start opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions drive customer satisfaction. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Document interactions accurately in customer databases
- Collaborate with team to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends (as needed)
- US work authorization required