Job Description
Join our award-winning support team and start your career immediately in Kansas City! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy a supportive environment, paid training, and opportunities for growth in a thriving metropolitan area. Perfect for career changers or those seeking immediate employment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with 95%+ accuracy
- Document interactions in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams for complex escalations
- Meet/exceed quality metrics including CSAT and AHT targets
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent communication and multitasking abilities
- Available for flexible shifts including evenings/weekends
- Ability to pass background check and drug screen
- Basic technical troubleshooting knowledge