Job Description
Join Nexus Customer Solutions for our exclusive call center hiring event in Charlotte, NC! We're seeking passionate individuals to join our award-winning team providing exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment.
What We Offer:
- Starting wage: $18-$24/hour based on experience
- Comprehensive benefits package (Day 1 eligibility)
- 401(k) with company match
- Paid training and professional development
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team members to improve processes
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 30+ WPM
- Proficiency with Microsoft Office Suite
- Flexibility to work evenings/weekends as needed
- Positive attitude and teamwork mindset