Job Description
Join our award-winning call center team and enjoy the flexibility of daily pay! Pacific Connect Solutions is seeking energetic Customer Service Representatives in Long Beach, CA. Work in a dynamic environment where your contributions are recognized and rewarded immediately. No experience necessary – we provide comprehensive training to set you up for success. Start earning today with our unique daily pay option and grow your career with one of California's top-rated employers.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Meet/exceed performance metrics (call time, CSAT, resolution rate)
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Reliable transportation to Long Beach location
- Flexible availability (including weekends/holidays)
- Positive attitude and problem-solving mindset