Job Description
Join our dynamic team at Customer Connect Solutions! We're hosting a exclusive hiring event for Full-Time Call Center Agents across North Carolina and Georgia. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Why Join Us?
- Weekly pay with direct deposit
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Free parking and on-site amenities
Perfect for career changers and experienced professionals alike. No previous call center experience required – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Meet and exceed performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills (30+ WPM)
- Flexibility to work evenings/weekends as needed
- Positive attitude with customer-first mindset
- Reliable transportation to Charlotte event location
- Must be authorized to work in the United States