Job Description
Join Houston Connect Solutions as a Night Shift Customer Service Representative and become the voice of excellence for our clients. We're seeking passionate individuals to deliver exceptional support during evening hours while enjoying competitive pay and immediate start opportunities. This role is perfect for night owls who thrive in fast-paced environments and want to make a real impact on customer satisfaction. Our supportive team culture offers comprehensive training and career growth pathways. Apply today to start your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Continuously update product knowledge to provide accurate information
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in BPO or retail
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and MS Office Suite
- Ability to work independently with minimal supervision
- Reliable transportation for night shift availability
- Basic technical troubleshooting knowledge