Job Description
Join ConnectCall Solutions and experience the future of work with daily pay for call center professionals! We're immediately hiring full-time Customer Service Representatives in Portland, OR and Texas to deliver exceptional support to our Fortune 500 clients. No experience needed – we provide comprehensive paid training and flexible scheduling options. Earn your paycheck daily while building a rewarding career in customer service with growth opportunities into team leadership and specialized support roles.
Why Choose ConnectCall?
- Get paid every day (no more waiting for bi-weekly checks!)
- Comprehensive paid training program with certification
- Competitive hourly rates + performance bonuses
- Health/dental/vision benefits after 60 days
- Clear advancement path to Team Lead positions
Responsibilities
- Handle inbound/outbound calls for clients across diverse industries (retail, tech, healthcare)
- Resolve customer inquiries using CRM systems (Salesforce/Zendesk training provided)
- Document interactions accurately in our proprietary ticketing system
- Meet/exceed quality metrics (FCR, CSAT, AHT)
- Collaborate with team leads to improve processes
- Participate in weekly coaching sessions for skill development
- Adhere to HIPAA/FERPA compliance protocols when applicable
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear articulation
- Type 35+ WPM with 95% accuracy
- Reliable internet connection (home office option available)
- Ability to work rotating shifts (including weekends)
- Proficient with basic computer applications
- Pass background check and drug screen
- Previous customer service experience preferred