Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and launch your career with comprehensive paid training! We're seeking compassionate professionals to deliver exceptional support to our Oklahoma City community during evening hours. This full-time role offers competitive pay, benefits, and growth opportunities in a fast-paced environment. No experience necessary – we provide all training needed to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, account, and service issues using proprietary CRM systems
- Document interactions accurately in customer databases while maintaining confidentiality
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in continuous training to refine product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Strong typing skills (40+ WPM) and computer literacy
- Exceptional verbal communication and active listening abilities
- Ability to work independently during overnight shifts (11 PM - 7 AM)
- Flexibility to adapt to changing processes and technologies
- Positive attitude with problem-solving mindset