Job Description
Are you looking for a rewarding career with Memphis Support Solutions? We are currently seeking dedicated individuals to join our growing team as Customer Service Representatives. We are proud to offer Paid Training for all new hires, ensuring you have the skills and confidence needed to succeed.
Whether you are entering the workforce for the first time or looking for a change, this is the perfect opportunity to build a future in a supportive and dynamic environment. We offer competitive pay, flexible schedules, and a clear path for advancement.
Responsibilities
- Answer and screen incoming calls with a professional and friendly demeanor.
- Resolve customer inquiries, complaints, and issues efficiently and effectively.
- Provide accurate information regarding our products and services.
- Document all customer interactions and transactions accurately in our CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team members to improve service quality and resolve escalations.
Qualifications
- High school diploma or GED equivalent is required.
- Must be at least 18 years of age.
- Strong verbal communication and active listening skills.
- Basic computer literacy and typing skills (10-15 WPM).
- Ability to work in a fast-paced environment.
- Willingness to complete paid training program.