Job Description
Join NexaConnect Solutions as a Remote Customer Service Representative and transform customer interactions into memorable experiences! We're seeking empathetic professionals to deliver exceptional support while enjoying the flexibility of a fully remote role. Our Tampa-based team is expanding, and we're hosting a dedicated hiring event for qualified candidates across Florida and Georgia. Enjoy competitive pay, comprehensive benefits, and a dynamic virtual environment where your growth is prioritized.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and efficiency
- Document interactions and maintain accurate records in CRM systems
- Collaborate with cross-functional teams to address complex issues
- Identify opportunities to improve customer satisfaction processes
- Meet/exceed performance metrics including resolution times and CSAT scores
- Participate in ongoing training to enhance product knowledge and soft skills
- Support company initiatives during peak seasons or special events
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication skills with clear, professional articulation
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Availability to work flexible hours including weekends
- Fluency in English; bilingual (Spanish) candidates strongly encouraged