Job Description
Join our award-winning call center team in Raleigh, NC! We're hosting an exclusive hiring event for motivated individuals with no prior experience. Enjoy competitive pay, comprehensive training, and career growth opportunities in a dynamic customer service environment.
Event Details:
📅 Date: October 25, 2023
⏰ Time: 9:00 AM - 4:00 PM
📍 Location: 300 Fayetteville Street, Raleigh, NC 27601
🎁 On-the-spot interviews & same-day offers available!
Why join us? We invest in our people with:
- Free industry certifications
- Health/dental/vision insurance
- Paid time off & 401(k) matching
- Tuition reimbursement programs
- Referral bonuses up to $1,000
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training and development sessions
- Uphold company standards for data security and compliance
Qualifications
- High school diploma or equivalent (GED accepted)
- No call center experience required!
- Strong communication skills in English
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and customer-first mindset
- Must pass background check and drug screening
- Valid government-issued photo ID required