Job Description
Join Atlanta Connect Solutions, a premier customer service provider offering remote weekend call center positions across Georgia and New York! We're seeking passionate individuals to deliver exceptional support while enjoying flexible schedules from home. No commute needed – just your dedication to helping customers shine.
Why Work With Us?
- Competitive pay ($18-$24/hr) + performance bonuses
- 100% remote weekend shifts (Sat-Sun)
- Comprehensive paid training & certification
- Health benefits & retirement plans
- Career advancement pathways
Perfect for students, parents, or anyone seeking work-life balance without sacrificing growth!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and scripts
- Meet/exceed KPIs: call volume, CSAT scores, and resolution times
- Document interactions accurately in Salesforce
- Collaborate with team leads for continuous improvement
- Adhere to PCI compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong typing skills (40+ WPM) and tech proficiency
- Quiet home office with reliable internet
- Ability to work independently with minimal supervision
- Flexibility to cover rotating weekend schedules