Job Description
Join our award-winning Charlotte call center and launch your customer service career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional support experiences while growing professionally in a dynamic team environment. Enjoy competitive compensation, benefits, and clear advancement paths within our rapidly expanding organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using standardized troubleshooting protocols
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing skills development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Basic computer proficiency (typing 35+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Previous customer service experience preferred
- Must pass background/drug screening
- Valid NC work authorization