Job Description
Join CityConnect Solutions, Boston's premier call center partner, and unlock your career potential with weekly paychecks and immediate start opportunities. We're seeking passionate individuals to deliver exceptional customer experiences while enjoying flexible schedules, comprehensive paid training, and rapid career advancement paths. Our modern downtown facility offers a collaborative environment where your contributions directly impact community growth.
Benefits include: Weekly direct deposit, free parking, health insurance eligibility after 60 days, and tuition reimbursement programs. No weekends required – enjoy work-life balance with weekday shifts only!
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using proprietary CRM systems within 3-minute SLAs
- Update customer profiles and document interactions in real-time
- Meet/exceed quality metrics: 95% CSAT, 98% first-call resolution
- Collaborate with team leads to process escalations efficiently
- Participate in monthly performance reviews and skills workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- 6+ months customer service/call center experience preferred
- Type 35+ WPM with 98% accuracy in data entry tests
- Proficient in Microsoft Office Suite and cloud-based tools
- Valid Massachusetts driver's license (for occasional off-site events)
- Ability to pass background check and drug screening
- Spanish bilingual candidates strongly encouraged to apply