Job Description
Join our award-winning call center team and get paid weekly! We're seeking energetic professionals to deliver exceptional customer experiences while enjoying competitive wages and immediate start opportunities. No weekends or nights required. Full benefits package available after 90 days.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics including CSAT and AHT
- Document interactions accurately in Salesforce
- Collaborate with team leads to improve service protocols
- Participate in ongoing product training sessions
- Maintain strict compliance with PCI and HIPAA standards
Qualifications
- 6+ months customer service experience
- Minimum 35 WPM typing proficiency
- Strong problem-solving and conflict resolution skills
- Ability to work in fast-paced environment
- Reliable transportation to downtown Chicago
- High school diploma or equivalent
- Basic CRM software knowledge