Job Description
Join ConnectHub Solutions as a Chat Support Specialist and become the voice of our customers during critical night hours! We're seeking empathetic professionals to deliver exceptional remote support via chat platforms across Dallas, TX and Florida. Enjoy competitive pay, flexible scheduling, and a supportive virtual environment while helping clients resolve technical and billing inquiries with precision.
What You'll Love:
• Fully remote work with no commute
• Night shift premium pay ($18-$24/hr)
• Comprehensive paid training and career advancement
• Health benefits and 401(k) matching
• Collaborative virtual team culture
Responsibilities
- Provide real-time chat support for technical inquiries, billing issues, and product guidance
- Maintain detailed documentation of customer interactions and resolution protocols
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
- Identify trends in customer feedback to improve service quality
Qualifications
- 1+ years customer service experience (chat support preferred)
- Exceptional written communication and typing speed (60+ WPM)
- Ability to troubleshoot technical issues remotely
- Comfortable working night shifts (10 PM - 6 AM CT)
- High-speed internet and quiet home workspace
- Strong problem-solving and conflict resolution abilities
- Experience with CRM systems (Zendesk/Intercom a plus)