Job Description
Join ConnectSphere Solutions as a Call Center Representative and enjoy the benefits of weekly pay and comprehensive paid training in New York! We're seeking dynamic individuals to deliver exceptional customer service while building rewarding careers with competitive compensation and growth opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve processes
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Windows OS and CRM tools
- Ability to multitask in fast-paced environments
- Reliable transportation to NYC office