Job Description
Join Atlanta Connect Solutions for our exclusive hiring event! We're seeking passionate Call Center Representatives to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Atlanta's thriving business district. Our modern facility offers a supportive environment with cutting-edge technology.
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Meet/exceed performance metrics: 90% CSAT, 25+ calls/hour
- Document interactions using Salesforce CRM with 99% accuracy
- Collaborate with team to improve service quality
- Adhere to FCC compliance and data security protocols
- Participate in bi-weekly training sessions
Qualifications
- 1+ years customer service experience in high-volume environment
- Minimum 35 WPM typing speed with 98% accuracy
- Proficient in CRM systems (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent required
- Positive attitude under pressure
- Valid US work authorization