Job Description
Join our award-winning team at Memphis Customer Solutions and launch your career in customer service! We're seeking dedicated Weekend Shift Call Center Representatives with paid training to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment while working flexible weekend schedules. No prior experience required – we provide all the training you need to succeed!
Why Join Us?
- Competitive hourly wages + performance bonuses
- 100% paid training program
- Health/dental/vision benefits
- 401(k) with company match
- Clear advancement pathways
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to optimize service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently and in team settings
- Comfortable operating computer systems and software
- Flexibility to work weekends (Sat/Sun) and holidays
- Previous customer service experience preferred
- Typing speed of 35+ WPM
- Positive attitude and problem-solving mindset