Job Description
Join our award-winning customer service team at Peak Performance Solutions! We're urgently hiring passionate Call Center Representatives in Boston, MA and Columbus, OH for immediate start positions. This is your chance to launch a rewarding career in customer service with industry-leading training, flexible scheduling, and rapid advancement opportunities. Our state-of-the-art contact centers offer modern workspaces, competitive compensation, and a supportive team environment. No prior experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries and issues using our CRM software (Salesforce training provided)
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in customer databases
- Collaborate with team members to improve service processes
- Participate in ongoing coaching sessions for skill development
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service or call center experience preferred
- Excellent verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including evenings/weekends