Job Description
Join our dynamic team at CustomerConnect Solutions for an exciting weekend call center opportunity! We're hosting a hiring event in Charlotte, NC to fill immediate weekend shift positions. Enjoy competitive pay, flexible scheduling, and a supportive environment where your customer service skills shine. No nights or holidays! Perfect for students, parents, or anyone seeking weekend work. Apply today and start your career in customer excellence!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve customer experience
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Windows operating systems
- Weekend availability (Saturday/Sunday) mandatory
- Positive attitude and problem-solving mindset