Job Description
Join our award-winning call center team in Virginia Beach and experience the freedom of daily pay! We're seeking energetic customer service professionals to handle inbound/outbound calls for top-tier clients. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for career starters seeking rapid advancement opportunities.
Why Work With Us?
- Daily pay via direct deposit or debit card
- Weekly performance bonuses and incentives
- Free parking and modern workspaces
- Health benefits and 401(k) matching
- Clear career path to team lead/supervisor roles
Responsibilities
- Handle 50-80 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems (Salesforce, Zendesk)
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to escalate complex issues
- Participate in monthly training to enhance product knowledge
- Adhere to PCI compliance standards for sensitive data handling
Qualifications
- High school diploma or GED equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficient with Windows OS and CRM software
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening