Job Description
Are you a dedicated professional seeking a rewarding career in customer service? Apex Support Solutions is looking for a motivated Call Center Representative to join our growing team in New York.
We understand the importance of financial flexibility. That's why we offer Daily Pay Options, allowing you to access your earnings immediately. We also provide Paid Training for all new hires, so no prior experience is required.
As a key member of our support team, you will serve as the primary point of contact for our clients, ensuring satisfaction and loyalty through exceptional service.
Responsibilities
- Manage high-volume inbound and outbound customer calls with professionalism.
- Resolve customer inquiries, complaints, and issues efficiently and empathetically.
- Process transactions, returns, and account updates accurately within the CRM system.
- Document all customer interactions and feedback in detailed logs.
- Collaborate with team leads to meet daily performance and quality metrics.
- Maintain a high level of product knowledge to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable home office setup with a dedicated phone line.
- Ability to work flexible shifts, including evenings and weekends.
- Passion for helping others and delivering top-tier customer service.