Job Description
Join our award-winning call center team in Detroit and jumpstart your career with paid training! We're urgently hiring motivated individuals for full-time customer service roles where you'll make a real impact. Enjoy competitive pay, comprehensive benefits, and a supportive environment that values growth. No experience needed – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance and data security protocols
- Continuously develop product knowledge through training
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Willingness to work flexible shifts (evenings/weekends)
- Previous customer service experience (preferred but not required)