Job Description
Join GlobalConnect Solutions' elite customer support team and transform how businesses interact with their clients! We're immediately hiring dynamic Chat Support Agents for our night shift operations across Philadelphia, PA and Florida. This is your opportunity to deliver exceptional digital customer experiences while advancing your career in a fast-paced, tech-driven environment.
As a pivotal member of our 24/7 support ecosystem, you'll resolve inquiries via live chat, build client relationships, and drive satisfaction metrics. We offer competitive compensation, comprehensive training, and a culture that rewards excellence. Immediate start positions available – no experience necessary with our robust onboarding program!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with cross-functional teams to resolve complex technical issues
- Proactively identify upsell opportunities to enhance client experience
- Meet/exceed KPIs for response time, resolution rate, and CSAT scores
- Participate in continuous improvement initiatives for support workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 60 WPM typing speed with 98% accuracy
- Experience with CRM software (Zendesk/Salesforce) highly valued
- Exceptional written communication and problem-solving skills
- Ability to multitask in high-volume digital environments
- Flexible availability for night shifts (11 PM - 7 AM EST)
- Basic technical troubleshooting knowledge