Job Description
Join our dynamic team as a Local Customer Service Representative and become the face of our brand! We're urgently hiring passionate individuals in Atlanta to deliver exceptional customer experiences. This is your chance to grow your career with a company that values your voice and invests in your success. Immediate interviews available at our hiring event!
Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real difference. Apply today and start your journey toward professional excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues, product concerns, and service disruptions using problem-solving skills
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to escalate complex cases and ensure resolution
- Proactively identify opportunities to improve customer satisfaction and retention
- Meet/exceed performance metrics for call quality, resolution time, and CSAT scores
- Participate in ongoing training to stay updated on products and service protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a local/regional environment
- Exceptional communication skills with clear articulation in English and Spanish
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities with a customer-centric mindset
- Ability to multitask in a fast-paced setting while maintaining composure
- Valid driver's license and reliable transportation for occasional off-site meetings
- Must be available for our hiring event on October 15th, 2023