Job Description
Join our dynamic team at CustomerFirst Solutions! We're hosting an exclusive hiring event for motivated individuals seeking full-time call center opportunities in Indianapolis. Enjoy competitive compensation, comprehensive benefits, and career growth potential in a supportive environment. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer records
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution aptitude
- Flexible availability including evenings/weekends
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and customer-first mindset