Job Description
Join our award-winning remote call center team in Charlotte and start immediately! We're seeking passionate customer service professionals to deliver exceptional experiences from home. Enjoy competitive pay, comprehensive training, and a supportive virtual environment while helping Fortune 500 clients achieve their service goals.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed KPIs including CSAT scores, AHT, and first-call resolution
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with team leads to improve service quality
- Participate in ongoing training and coaching sessions
Qualifications
- 1+ years call center or customer service experience
- Excellent verbal communication and active listening skills
- Ability to type 45+ WPM with 98% accuracy
- Reliable high-speed internet and quiet workspace
- Proficiency in Windows OS and CRM platforms
- Flexible availability including evenings/weekends
- US citizenship and clear background check