Job Description
Are you ready to kickstart your career? Apex Talent Solutions is hosting a major Hiring Event for Customer Service Representatives in New York and North Carolina. We are looking for motivated individuals to join our growing team. No prior experience is necessary! We provide comprehensive training and support to help you succeed in a dynamic, fast-paced environment.
Whether you are looking for a full-time career or a flexible schedule, this is your opportunity to join a company that values your growth and rewards your hard work.
Why Join Us?
- Competitive Pay: Earn $18.00 - $24.00 per hour based on shift and experience.
- No Experience Needed: We train you from day one.
- Flexible Schedules: Choose from day, evening, and weekend shifts.
- Benefits: Health, dental, and vision insurance available.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Accurately document all customer interactions and account details in the CRM system.
- Build rapport with customers to ensure high satisfaction scores and loyalty.
- Follow standard operating procedures and scripts while adapting to diverse customer needs.
- Identify opportunities to upsell or cross-sell products and services when appropriate.
- Collaborate with the team to improve overall service quality and response times.
Qualifications
- High School Diploma or equivalent required; some college preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to type at least 35 WPM.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- A positive attitude and a genuine desire to help others succeed.
- Reliable internet connection and a quiet workspace if remote options are available.