Job Description
Join Miami's premier customer service team at our exclusive hiring event! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and rapid career growth opportunities in our state-of-the-art downtown facility. Immediate openings available!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficiency with CRM software (Salesforce experience a plus)
- Fluent English/Spanish bilingual skills required
- Exceptional active listening and conflict resolution abilities
- Flexible schedule availability (including weekends)