Job Description
Join Jacksonville's premier call center team! Customer Connect Solutions is hosting an exclusive hiring event for motivated individuals seeking a dynamic customer service career. We offer competitive compensation, comprehensive benefits, and a supportive culture focused on your growth. Why apply? Immediate openings with paid training, flexible scheduling options, and clear advancement paths. Our Jacksonville facility features modern amenities and a collaborative team environment. Don't miss this opportunity to launch or elevate your career in customer service with a company that invests in its people.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions and update CRM systems with accurate details
- Meet/exceed performance metrics for call quality and resolution efficiency
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to compliance protocols and maintain confidentiality standards
- Continuously develop product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency in typing (35+ WPM) and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible shifts including evenings/weekends