Job Description
Join our award-winning customer service team at CustomerFirst Solutions! We're hosting an exclusive hiring event for motivated individuals to launch their careers in our state-of-the-art Jacksonville call center. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company protocols and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Jacksonville location
- Flexible availability including evenings/weekends
- Passion for helping others