Job Description
Join our exclusive hiring event for Customer Service Representatives in Columbus, Ohio! Global Solutions Inc. is seeking passionate individuals to deliver exceptional customer experiences. This on-the-spot hiring opportunity includes competitive pay, comprehensive benefits, and career growth potential. Bring your resume and prepare for a dynamic interview process with our talent acquisition team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet daily performance metrics including resolution time
- Utilize CRM systems to track customer interactions
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible shifts including evenings/weekends
- Positive attitude under pressure
- Basic typing speed of 40+ WPM