Job Description
Join our exclusive Call Center Hiring Event in Charlotte, NC! Nexus Solutions Group is expanding our award-winning customer service team and invites you to interview on the spot. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic work environment.
Event Details:
Date: October 15, 2023
Time: 9:00 AM - 4:00 PM
Location: 600 South Tryon Street, Charlotte, NC 28202
Bring your resume and be ready to meet hiring managers!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Uphold company values and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Reliable transportation to our Charlotte location
- Positive attitude and team-oriented mindset