Job Description
Join Boston Tech Solutions as a Customer Service Representative and become the voice of innovation! We're seeking passionate individuals to deliver exceptional support experiences from the comfort of your home office. Enjoy flexible scheduling, comprehensive benefits, and career growth in a collaborative, tech-forward environment. What you'll gain: Competitive compensation, paid training, and opportunities to advance into specialist roles. Why us? We're a Boston-based leader in SaaS solutions with a 98% employee retention rate and a commitment to work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Proactively identify upsell opportunities to enhance customer value
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly performance reviews and training sessions
Qualifications
- 2+ years experience in customer service or technical support
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication skills in English
- Ability to multitask in fast-paced digital environments
- High-speed internet and quiet home office setup
- Bachelor's degree or equivalent professional certification