Job Description
Join our award-winning customer service team in sunny Tampa! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy a modern, collaborative environment with comprehensive training and career advancement opportunities.
Responsibilities
- Handle 50+ daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools within SLA guidelines
- Document interactions and maintain accurate client records
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to resolve complex issues
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM systems (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with 95% accuracy