Job Description
Join our award-winning customer service team in Dallas and make an immediate impact! We're seeking energetic Call Center Representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy a modern work environment, comprehensive training, and rapid advancement opportunities. No experience necessary – we provide all training!
Why join us?
- Immediate start with paid training
- Health benefits, 401(k) matching, and paid time off
- Performance-based bonuses and career growth
- Free downtown parking and metro-accessible location
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (call time, resolution rate)
- Collaborate with team leads to improve processes
- Participate in ongoing product and soft-skills training
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong typing skills (35+ WPM) and computer proficiency
- Exceptional verbal communication and active listening
- Ability to multitask in fast-paced environment
- Flexible schedule including nights/weekends (if needed)
- Positive attitude and problem-solving mindset