Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're hosting a exclusive hiring event in Charlotte, NC to fill multiple Call Center Representative positions. This is your chance to launch a rewarding career with industry-leading benefits, flexible scheduling, and growth opportunities. Enjoy a modern work environment with free parking, on-site training, and team-building activities. Apply today to secure your spot!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed daily performance metrics (handle time, quality scores)
- Collaborate with support teams to resolve complex customer issues
- Participate in ongoing coaching and skills development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Pass background check and drug screening