Job Description
Are you looking for a rewarding career in Customer Service?
We are currently hosting a Hiring Event for dynamic individuals to join our team in Philadelphia, PA. We are looking for passionate people who want to make a difference in our customers' lives while enjoying a flexible work-life balance.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr).
- Flexible part-time schedules available.
- Training provided for all new hires.
- Modern, collaborative work environment.
Don't miss this opportunity to kickstart your career with a leading industry provider. Apply now to reserve your spot at our upcoming hiring event!
Responsibilities
- Handle inbound and outbound customer calls with a focus on quality and resolution.
- Provide accurate information regarding products, services, and account inquiries.
- Identify customer needs and provide appropriate solutions or escalate issues when necessary.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Adhere to all company policies, procedures, and compliance standards.
- Collaborate with the support team to improve overall service metrics and customer satisfaction scores.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Basic computer literacy and ability to navigate CRM software.
- Ability to remain calm and professional when handling difficult or sensitive customer situations.
- Willingness to work a rotating shift schedule, including evenings and weekends.