Job Description
Join Our Team at the Next Big Hiring Event!
We are seeking enthusiastic and dedicated individuals to join our growing contact center team in Philadelphia, PA. This is an excellent opportunity for entry-level professionals looking to start a career in Customer Service or for experienced agents seeking a fresh challenge.
No prior experience is required. We provide comprehensive on-the-job training to ensure your success. If you have great communication skills and a passion for helping others, we want to hear from you.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat with a focus on quality and speed.
- Resolve customer issues and complaints efficiently while maintaining a professional and empathetic demeanor.
- Accurately document all customer interactions and account details in our CRM system.
- Provide accurate information regarding products, services, and company policies.
- Collaborate with team leads and support staff to ensure customer satisfaction.
- Identify and escalate complex issues to the appropriate management tier when necessary.
- Adhere to all call center scripts, quality standards, and compliance regulations.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace (if remote/hybrid).
- Must be available to work flexible shifts, including evenings and weekends.
- A positive attitude and a willingness to learn.