Job Description
Are you looking for a rewarding career in customer service?
Apex Support Solutions is seeking a dedicated Local Customer Service Representative to join our team in the heart of Philadelphia, PA. We are proud to offer paid training for candidates with a strong desire to learn and grow. If you have excellent communication skills and a passion for helping others, we want to hear from you!
As a member of our team, you will be the voice of our brand, ensuring our clients receive top-tier support. We provide a comprehensive benefits package, a supportive work environment, and clear pathways for advancement.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently while maintaining a positive customer experience.
- Accurately document customer interactions and transactions in our CRM system.
- Collaborate with team leads and other departments to ensure consistent service quality.
- Stay updated on product knowledge and company policies through our paid training program.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus, but not mandatory (we provide training).
- Strong verbal communication and active listening skills.
- Proficient in using computers and navigating web-based platforms.
- Ability to work full-time hours, including some evenings or weekends as needed.