Job Description
Are you ready to launch your career in customer service?
Apex Call Center Solutions is hosting a Hiring Event in Tampa, FL, and we are seeking motivated individuals to join our dynamic team as Full-Time Call Center Representatives.
Whether you are an experienced professional or a fresh graduate looking for a stable role, we provide comprehensive training, competitive compensation, and a supportive work culture. Come meet our management team and start your journey with us today!
Key Benefits:
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Full Benefits Package: Medical, dental, and vision insurance available.
- Work-Life Balance: Paid time off, holidays off, and flexible scheduling options.
- Professional Growth: Clear career advancement paths and leadership training.
Don't miss this opportunity to connect directly with our hiring managers at our Tampa location.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and technical issues efficiently to ensure high satisfaction ratings.
- Document all customer interactions and account information accurately in the CRM system.
- Identify and document customer needs to recommend appropriate products or services.
- Stay updated on product knowledge, policies, and procedures to provide accurate information.
- Collaborate with team leads to optimize call scripts and improve service quality.
- Meet or exceed daily and weekly performance metrics (KPIs) regarding call handling time and quality.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service or call center experience is preferred but not mandatory; we provide full training.
- Excellent verbal communication and active listening skills.
- Ability to type 35+ WPM and navigate computer systems with speed and accuracy.
- Must be available to work full-time hours, including weekends and holidays.
- Reliable computer and internet connection (if remote/hybrid role) or ability to commute to our Tampa office.