Job Description
Are you looking for a rewarding career in Tampa?
Tampa Bay Call Center Solutions is hosting a Hiring Event for motivated individuals ready to join a dynamic team. We are seeking dedicated Customer Service Representatives to handle high-volume inbound calls and provide exceptional support to our clients.
In this role, you will be the face of our brand, resolving customer inquiries, processing transactions, and ensuring client satisfaction. We offer a competitive benefits package, including health insurance, paid time off, and a clear path for career advancement.
Why Join Us?
- Competitive hourly pay ($15 - $18/hr)
- On-the-job training provided
- Modern, air-conditioned facility in Downtown Tampa
- Opportunity for immediate full-time placement
Don't miss this chance to advance your career in customer service. Apply on the spot at our hiring event!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer complaints and issues efficiently while adhering to company scripts and guidelines.
- Process orders, account changes, and service requests accurately.
- Document all customer interactions and transactions in our CRM database.
- Identify opportunities for upselling products or services to existing clients.
- Collaborate with the support team to ensure seamless service delivery.
- Adhere to all call center quality assurance standards and compliance regulations.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in a call center, retail, or customer service role is preferred but not required.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Reliable internet connection and headset (provided upon hire).
- Ability to work flexible shifts, including evenings and weekends.
- Must pass a background check and drug screen.