Job Description
Ready to launch your career? Join our dynamic call center team in Oakland – no experience required! We're hosting a dedicated hiring event for motivated individuals who excel in customer interaction and problem-solving. As a Customer Service Representative, you'll be the heart of our client's operations, delivering exceptional support via phone and digital channels. Enjoy competitive pay, comprehensive training, and growth opportunities in a collaborative environment.
Why Join Us? • Paid training program • Health benefits & 401(k) • Career advancement pathways • Team-based culture with recognition programs • Modern downtown Oakland workspace
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in case management platforms
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Adhere to compliance protocols and data security standards
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills (written & verbal)
- Basic computer proficiency (typing, navigation)
- Ability to multitask in fast-paced environments
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Oakland location
- Flexible availability to cover business hours (including weekends)
- No prior experience – we provide full training!