Job Description
Join NexComm Solutions as a Night Shift Customer Service Representative and launch your career in customer excellence! We're seeking dedicated professionals to deliver outstanding support during evening hours while receiving comprehensive paid training. This role offers stability, growth opportunities, and the chance to make a real impact on our customers' experiences.
What We Offer:
- Comprehensive paid training program ($1,500 value)
- Competitive hourly pay + performance bonuses
- Full benefits package (medical/dental/vision)
- Clear career advancement path to team lead
- Modern remote-friendly hybrid schedule
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy
- Document interactions accurately in CRM system with 98%+ accuracy
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with cross-functional teams for complex escalations
- Proactively identify upsell opportunities for premium services
- Maintain 100% compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (fresh grads welcome)
- Exceptional verbal/written communication skills
- Proficient in Windows OS and typing (40+ WPM)
- Ability to work independently during night shifts (7 PM - 7 AM)
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work components