Job Description
Join Illinois Customer Solutions Inc. for an exclusive hiring event dedicated to finding top-tier Call Center Representatives! We're expanding our dynamic team in downtown Chicago and offering immediate opportunities for motivated professionals. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized.
Why Join Us?
• Industry-leading training programs
• Career advancement pathways
• Health/dental/vision benefits
• Flexible scheduling options
• Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve processes
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with CRM software (Salesforce, Zendesk)
- Ability to work flexible shifts including evenings/weekends
- Typing speed: 40+ WPM