Job Description
Join our award-winning customer service team in Dallas! We're seeking passionate individuals to become the voice of our clients through comprehensive paid training. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
What We Offer:
- Full paid training program (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium services
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (new grads welcome)
- Strong communication and empathy skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible shifts (including weekends)
- Clear background check and drug screen
- Dallas area residency required