Job Description
Join our award-winning customer service team and enjoy the flexibility of daily pay! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. With immediate start opportunities and no weekends required, this is your chance to launch a rewarding career in customer support while maintaining work-life balance. Our modern downtown LA office offers collaborative spaces, comprehensive training, and performance-based incentives.
Responsibilities
- Handle 50-75 inbound/outbound customer calls daily with empathy and professionalism
- Resolve billing inquiries, technical issues, and product concerns using CRM systems
- Document interactions accurately and maintain detailed case notes in Salesforce
- Meet/exceed quality metrics (CSAT >90%, FC <30 seconds)
- Collaborate with tech support and billing teams for complex issue resolution
- Participate in weekly coaching sessions to enhance product knowledge
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficient in Salesforce, Zendesk, or similar CRM platforms
- Excellent typing speed (45+ WPM) and active listening skills
- Flexible schedule availability (M-F 8AM-8PM)
- Spanish/English bilingual preferred (not required)
- Passion for problem-solving and customer advocacy