Job Description
Join our award-winning team at Premier Customer Solutions! We're seeking motivated Call Center Representatives for immediate full-time positions in Memphis, TN. No experience necessary—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Our hiring event is your direct path to career growth in the heart of Memphis!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Positive attitude with problem-solving mindset
- Reliable transportation to downtown Memphis location
- Flexible availability including evenings/weekends (as needed)