Job Description
Are you a natural problem solver looking for a rewarding career? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our dynamic team in Cleveland, Ohio. We offer immediate hire opportunities with comprehensive paid training to get you up to speed quickly.
As a vital member of our support team, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and empathy. We value growth, and this role offers a clear path for advancement within the company.
Responsibilities
- Handle Customer Inquiries: Respond to incoming calls, emails, and chats professionally to resolve customer issues efficiently.
- Prioritize Support Tickets: Assess the urgency of each request and direct it to the appropriate department or resolve it immediately.
- Product Knowledge: Utilize our paid training to master our products and services to provide accurate information.
- Record Keeping: Maintain accurate and up-to-date customer records in our CRM system.
- Escalation Management: Identify complex issues that require higher-level support and escalate them appropriately.
- Upselling & Retention: Identify opportunities to enhance the customer experience and promote our services.
Qualifications
- Communication Skills: Excellent verbal and written communication abilities.
- Computer Proficiency: Basic computer skills and ability to learn new software quickly.
- High School Diploma: Minimum of a high school diploma or GED equivalent.
- Empathy & Patience: Ability to remain calm and helpful under pressure.
- Reliability: Must be available for full-time shifts, including weekends if required.
- Previous Experience: Previous customer service experience is a plus but not required.